Refund policy

At RKYLTD, customer satisfaction is our priority. This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted for purchases made through our online store.

We offer a 15-day return policy, which means you have 15 days from the date of delivery to request a return. To be eligible, items must be unused, unworn, in their original condition, and returned in the original packaging with proof of purchase. Products that show signs of use, damage, or alteration may not qualify for a refund.

To initiate a return, please contact us at info@rkyltd.com with your order number and reason for return. Our support team will provide detailed return instructions, including the return shipping address. Customers are responsible for return shipping costs unless the item received was defective or incorrect.

Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 5–10 business days. Please note that shipping fees are non-refundable.

If you receive a damaged or faulty product, contact us immediately so we can resolve the issue quickly. RKYLTD is committed to providing a smooth and transparent return experience for all customers.