Frequently Asked Questions
Orders & Shipping
How long does delivery take?
We ship to 29+ countries worldwide. Delivery typically takes 5–10 business days for the US and UK, and 7–14 business days for other international destinations. You'll receive a tracking link once your order has been dispatched.
Do you offer free shipping?
Free shipping thresholds vary by region. Any applicable free shipping offers will be displayed at checkout.
Can I track my order?
Yes — once your order ships, you'll receive an email with your tracking number and a link to follow your delivery in real time.
Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee on all products. If you're not satisfied, contact us at info@rkyltd.com and we'll arrange a return or exchange. Items must be unused and in original packaging.
What if my item arrives damaged?
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos and we'll send a replacement at no cost to you.
Products
Are your products suitable for beginners?
Absolutely. Our range is designed for all fitness levels — from complete beginners to experienced athletes. Each product page includes guidance on how to get started.
What is the MirrorFit AI™?
The MirrorFit AI™ is our flagship smart fitness mirror that uses AI to guide your workouts, track your form, and monitor your progress in real time — all from the comfort of your home.
Do resistance bands come with a warranty?
All RKY products are quality-tested before dispatch. If you experience any issues within 90 days of purchase, we'll replace the item free of charge.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay for fast, secure checkout.
Is my payment information secure?
Yes. All transactions are processed through Shopify's secure payment infrastructure with SSL encryption. We never store your card details.
Still have a question?
Get in touch with our team at info@rkyltd.com and we'll get back to you within 24 hours.